These Terms & Conditions (the “Terms,” “Agreement,” or “T&C”) are a binding legal agreement between LCDC LLC, a Missouri LLC doing business as JiggleFish Digital Marketing (“Provider,” “we,” “us,” or “our”), and you (“Client,” “you,” or “your” — meaning any person or entity that purchases, subscribes to, accesses, uses, configures, or otherwise obtains the benefit of the Services, whether for its own use or on behalf of another business). By completing checkout, clicking “I agree,” registering for an account, or accessing or using any part of the Services, Client agrees to these Terms. If Client does not agree, Client must not complete payment and must not use the Services. Provider may perform any portion of the Services directly or through qualified subcontractors, software vendors, technology partners, white-label fulfillment partners, and other service providers (collectively, “Service Providers”), and references to Provider’s performance of the Services include performance by Service Providers acting on Provider’s behalf.
THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND A JURY-TRIAL WAIVER. PLEASE READ THE DISPUTE RESOLUTION SECTION BELOW. A LIMITED RIGHT TO OPT OUT IS AVAILABLE ONLY IF CLIENT STRICTLY FOLLOWS THE PROCEDURE DESCRIBED THEREIN.
1. Acceptance
By purchasing, subscribing to, activating, accessing, or using any Provider services, products, subscriptions, programs, software, dashboards, widgets, hosted features, automations, AI tools, deliverables, managed services, or related support offerings (collectively, the “Services”), Client agrees to be bound by this Agreement. Client represents that Client is at least eighteen (18) years old and has full authority to bind Client and any entity on whose behalf Client is purchasing or using the Services, and that Client’s use of the Services will at all times comply with this Agreement and with all applicable laws. Client further agrees that any person acting in connection with Client’s use of the Services — including Client’s employees, contractors, customers, end users, affiliates, or any other party for whom Client provides, resells, or enables access to the Services — shall be bound by this Agreement to the same extent as Client, and Client is solely responsible for any act or omission of any such person.
2. Changes
Provider may change the content, scope, features, delivery methods, subscriptions, pricing, support channels, and mix of Services at any time, and may revise these Terms at any time by posting an updated version on a Provider website, checkout page, member portal, or dashboard, or by sending notice to the email address associated with Client’s account. Continued use of the Services after an update constitutes acceptance of the updated Terms. If Client does not accept an update, Client must stop using the Services and cancel in accordance with the cancellation provisions below.
3. Services and Materials
The Services may include, without limitation, search visibility services (including GEO, SEO, and “near me” optimization), paid advertising (including PPC and Google Local Service Ads), business listings and directory management, Google Business Profile management, review generation and reputation management, AI-enabled tools (including chatbots and voice agents), website-related services (including accessibility solutions), training programs, community memberships, automation systems, reporting dashboards, integrations, and any other marketing, software, or technology-enabled services Provider offers from time to time.
Subject to Client’s compliance with these Terms, Provider grants Client a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services and the related content, software, widgets, scripts, dashboards, documentation, reports, templates, automations, workflows, and other materials Provider makes available (the “Materials”) solely in connection with Client’s use of the Services. Except as expressly permitted in this Agreement, Client may not modify, reproduce, distribute, publicly display, reverse engineer, decompile, create derivative works from, sublicense, lease, share access to, or otherwise exploit the Services or Materials. All timelines and delivery estimates are contingent on Client responsiveness, access provision, third-party approvals, platform conditions, and other external factors.
Unless Client provides prior written notice to opt out, Provider may identify Client as a customer and use Client’s name, logo, and general business identity in marketing materials, case studies, and promotional content.
4. Accounts, Access, and Credentials
Provider may approve, reject, suspend, or revoke any account or access request in its sole discretion. Credentials issued in connection with the Services are for Client’s internal use only, are non-transferable, and Client is responsible for maintaining their confidentiality and for all activity occurring through them. Client is responsible for providing and maintaining all access necessary for Provider to perform the Services, including access to websites, hosting, DNS, analytics, call tracking, CRM, calendars, advertising platforms, Google Business Profile, Google Local Services, social accounts, directory profiles, source files, content systems, phone systems, and any other connected service. Delays or limitations caused by Client’s failure to provide access may delay performance or reduce results, and Provider is not responsible for the consequences.
5. Subscriptions, Term, and Renewal
Unless a service-specific section below states otherwise, the initial term of each Service is twelve (12) months, after which the Service continues on a month-to-month basis and renews automatically until canceled. Provider will provide at least thirty (30) days’ prior notice of any non-renewal, discontinuation, or material change to a Service, delivered to the email address associated with Client’s account. Subscriptions are personal to Client and non-transferable unless Provider expressly agrees otherwise in writing. Upon discontinuation of a Service, Provider may delete databases, hosted assets, call logs, reporting data, and other information associated with that Service, except where retention is required by law.
6. Payment and Billing
All Services are billed on a recurring subscription basis unless otherwise stated. By submitting payment, Client authorizes Provider and its payment processing partners (which may include Stripe and other processors) to charge Client’s selected payment method for all applicable fees, including setup fees, subscription fees, management fees, usage fees, overage fees, taxes, and any other amounts incurred in connection with the Services. Subscriptions automatically renew unless canceled with the required notice before the renewal date, and Provider may modify pricing with prior notice.
Client agrees to pay all applicable taxes and similar governmental assessments. If Client does not pay on time, Provider may suspend or terminate Services and bill unpaid amounts by any lawful means. Amounts unpaid for more than thirty (30) calendar days from the invoice date are past due. If they remain unpaid fifteen (15) calendar days after notice of past-due status, Provider may charge interest at one percent (1%) per month until all amounts owing are paid in full, and Client will reimburse Provider for reasonable costs of collection, including attorneys’ fees.
7. No Refunds
ALL PURCHASES OF SUBSCRIPTIONS, SERVICES, SETUP FEES, MANAGEMENT FEES, LICENSES, IMPLEMENTATION FEES, SOFTWARE-ENABLED SERVICES, AI SERVICES, MARKETING SERVICES, TRAINING PROGRAMS, COMMUNITY MEMBERSHIPS, AND ANY OTHER PRODUCTS OR SERVICES FROM PROVIDER ARE FINAL AND NON-REFUNDABLE.
Provider may, in its sole discretion, decline any discretionary refund or credit. Client agrees not to initiate a chargeback except where Client did not actually receive the Services ordered, and a wrongful chargeback is itself a breach of this Agreement.
8. Cancellation and Termination
Unless a service-specific section states otherwise, cancellation requires at least thirty (30) days’ prior written notice before the next renewal, and Client will not receive a refund for amounts already paid. Some Services include an initial minimum term and may not be canceled before that minimum term expires. Upon termination or cancellation, Provider may stop Services, revoke access, remove hosted elements, disable widgets, pause automations, and disconnect integrations. Provider may terminate or suspend Services immediately for non-payment, abuse, legal risk, third-party platform restrictions, policy violations, or unauthorized use. Provisions that by their nature should survive termination — including payment, confidentiality, license restrictions, indemnification, disclaimers, limitations of liability, the AI-training license, and dispute resolution — will survive.
9. Electronic Communications and SMS / Text Messaging
9.A. General Electronic Communications
By purchasing or using the Services, Client consents to receive electronic communications from or on behalf of Provider, including service notices, onboarding communications, billing notices, support communications, and marketing communications at the email addresses and contact endpoints Client provides. Client agrees that electronic communications satisfy any legal requirement that such communications be in writing. Client may opt out of marketing emails by following the opt-out instructions in the communication; Provider may still send transactional, account, security, or service-related communications.
9.B. SMS / Text Messaging Program
Provider operates an SMS/MMS messaging program through which we communicate with users who have explicitly opted in. Messages may include promotional offers, loyalty program updates, transactional notifications, appointment reminders, and service announcements. We only send SMS/MMS messages to individuals who have explicitly opted in through web opt-in forms, keyword opt-in, or in-person opt-in. Consent to receive SMS messages is NOT a condition of purchasing any product or service from JiggleFish. Message frequency varies. Standard message and data rates may apply.
To opt out of SMS messages, reply STOP to any message, email support@jigglefish.io, or write to JiggleFish Digital Marketing, 1118 Hampton Ave Suite 107, St. Louis, MO 63139. Client is responsible for obtaining any consents required under applicable communications laws from any recipient of communications sent through the Services.
10. Privacy and Data Use
Provider may collect, receive, store, access, use, process, transmit, and share information necessary to provide and improve the Services, process payments, manage accounts, communicate with Client, maintain integrations, provide support, conduct analytics, train and improve models as described below, and fulfill operational, legal, and security purposes. Provider may disclose such information to affiliates, contractors, service providers, software and AI vendors, analytics providers, payment processors, publishers, and other third parties that help provide the Services.
Client is solely responsible for ensuring that any personal data uploaded, connected, collected, transmitted, or otherwise made available through the Services complies with all applicable privacy laws — including GDPR, CCPA/CPRA, and other applicable laws — and for publishing accurate privacy notices and obtaining any required consents. Provider is not a HIPAA business associate or GLBA service provider unless a signed separate addendum is in place. Provider’s full privacy practices are described in the Privacy Policy, incorporated herein by reference.
11. Service Data and AI Training License
In the course of providing the Services, Provider generates, collects, and receives data including configuration data, usage logs, performance metrics, chatbot and voice-agent transcripts, call recordings, model prompts and completions, and similar operational data (collectively, “Service Data”). Client grants Provider a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, aggregate, and otherwise process Service Data in de-identified and/or aggregated form for any lawful purpose, including to operate, secure, maintain, and improve the Services; to develop, train, fine-tune, and improve Provider’s and its vendors’ software, machine- learning models, AI models, chatbots, voice agents, automations, and analytics; and to generate industry benchmarks, reports, insights, and anonymized statistics.
12. Third-Party Platforms, Providers, and Links
Many of the Services depend on, integrate with, or are delivered through third-party platforms, networks, publishers, software providers, telecom providers, and service providers — including Google, Meta, Microsoft, OpenAI, Anthropic, listings networks, payment processors, and telephony carriers (“Third-Party Providers”). Third-Party Providers have their own terms, policies, service levels, limits, and restrictions, and those terms also apply to the Services. Provider does not verify and is not responsible for the truthfulness, accuracy, quality, completeness, availability, policy changes, or acts or omissions of any Third-Party Provider.
PROVIDER WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES, CONTENT, DEALINGS, OR COMMUNICATIONS AVAILABLE ON OR THROUGH ANY THIRD-PARTY PROVIDER OR THIRD-PARTY SITE, OR FOR ANY HARM, DAMAGES, OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH CLIENT’S USE OF OR RELIANCE ON ANY THIRD-PARTY PROVIDER, INCLUDING ACCOUNT SUSPENSIONS, BANS, DELISTINGS, RANKING LOSSES, OR OTHER RESTRICTIONS IMPOSED BY ANY THIRD-PARTY PROVIDER, REGARDLESS OF CAUSE.
13. Prohibited Use
Client agrees not to use the Services to: violate any law or regulation; infringe any intellectual property, privacy, or publicity right; defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others; disseminate spam, unsolicited solicitations, pyramid schemes, or chain letters; introduce malware, spyware, or other harmful code; use automated scraping or load-generating tools; or otherwise take any action that imposes an unreasonable load on Provider’s infrastructure. Client is responsible for ensuring that all content it uploads, publishes, transmits, configures, or causes to be sent through the Services is lawful, accurate, non-misleading, properly licensed, and compliant with all applicable platform policies.
14. Intellectual Property
Provider and its licensors retain all right, title, and interest in and to Provider’s pre-existing intellectual property, software, systems, automations, processes, methods, templates, scripts, know-how, documentation, widgets, dashboards, code, service architecture, campaign methodologies, implementation methods, workflow designs, trade secrets, branding, and all related Materials (collectively, “Provider IP”). Except where a service-specific section below expressly grants ownership of a deliverable, nothing in this Agreement transfers any Provider IP to Client. Any feedback, suggestion, or idea Client provides to Provider may be used by Provider without restriction or compensation.
15. Copyright and Infringement Notices
If Client believes any material provided through the Services infringes its copyright or trademark rights, Client must send a written notice to support@jigglefish.io containing (i) an authorized signature; (ii) identification of the work claimed to be infringed; (iii) identification of the allegedly infringing material; (iv) Client’s contact information; (v) a good-faith statement that the use is not authorized; and (vi) a statement under penalty of perjury that the information is accurate and that the complaining party is authorized.
16. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, MATERIALS, SOFTWARE-ENABLED COMPONENTS, WIDGETS, AI FEATURES, AUTOMATIONS, REPORTS, LISTINGS, AND ALL RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. PROVIDER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR WILL PRODUCE ANY SPECIFIC RESULT.
Provider does not warrant that the Services will produce any specific ranking, lead volume, traffic level, revenue, cost per lead, return on ad spend, conversion rate, listing visibility, chatbot or voice-agent result, or other business outcome. Actual results vary based on Client cooperation, website quality, business category, geography, competition, ad budget, industry demand, review profile, algorithm changes, policy changes, third-party platform actions, regulatory issues, and other factors outside Provider’s control. Revenue projections, growth plans, customer acquisition cost estimates, and return on investment calculations provided by Provider are estimates only based on historical data, market research, and industry benchmarks, and do not constitute guarantees, warranties, or contractual commitments of any kind.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER NON-DIRECT DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST BUSINESS OPPORTUNITY, COST OF CAPITAL, DOWNTIME COSTS, OR SIMILAR DAMAGES, WHETHER ARISING IN CONTRACT, TORT, STATUTE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Without limiting the foregoing, Provider shall not be liable for losses arising from or related to platform changes, algorithm updates, Google Business Profile suspensions, reverification requirements, website issues, hacks or security breaches not caused by Provider’s gross negligence, third-party service interruptions, listing suppression issues, call routing failures, telephony outages, AI errors or hallucinations, advertising account issues, publisher behavior, directory changes, or other third-party acts or omissions.
Provider’s total aggregate liability arising out of or relating to this Agreement or the Services shall not exceed the total amount actually paid by Client to Provider for the specific Service giving rise to the claim during the twelve (12) months preceding the event giving rise to the claim. This cap applies in the aggregate to all claims of every kind and theory. These limitations are fundamental elements of the bargain between the parties.
18. Indemnification
Client will defend, indemnify, and hold harmless Provider, its affiliates, officers, directors, employees, contractors, licensors, vendors, agents, and service providers from and against any and all claims, demands, damages, liabilities, costs, losses, expenses, judgments, settlements, and reasonable attorneys’ fees arising out of or related to: (a) Client’s use of the Services; (b) content, data, configurations, or materials provided or enabled by Client; (c) any communication sent, triggered, or delivered through the Services on Client’s behalf; (d) Client’s violation of any law or regulation; (e) Client’s breach of this Agreement; (f) Client’s infringement or misappropriation of any third-party right; (g) any claim brought by or through any customer, end user, lead, or recipient for whom Client provides or enables access to the Services; and (h) Client’s misuse of the Services.
19. No Guarantee of Results
Provider does not guarantee any specific search ranking, AI-answer visibility, advertising result, lead volume, traffic level, listing placement, review volume, conversion rate, legal or accessibility compliance result, phone-call outcome, appointment outcome, or any other commercial performance metric. Any intended outcome described in marketing materials, onboarding materials, proposals, webinars, or service descriptions is aspirational and is not a guarantee. Any reliance Client places on such descriptions is strictly at Client’s own risk.
20. Accessibility Disclaimer
Where a Service relates to website, mobile, digital-product, or content accessibility — including any accessibility widget, overlay, assistive-technology enhancement, audit, remediation, or monitoring service — Client understands that accessibility depends on the underlying website, templates, third-party components, content, and ongoing changes made by Client or its vendors. Provider does not guarantee that any Service, widget, report, or implementation will cause or maintain any website, application, or content to comply with any specific accessibility standard or law, including WCAG, Section 508, or the Americans with Disabilities Act. Client is solely responsible for the accessibility of its website, its content, any post-implementation changes, and compliance with all applicable accessibility laws.
21. Local Laws and Compliance
Client is solely responsible for ensuring that its business, content, claims, licenses, insurance or bonding, disclosures, privacy notices, accessibility statements, and use of the Services comply with all applicable local, state, federal, and international laws, regulations, and industry rules, including consumer protection laws, advertising laws, FTC endorsement and testimonial rules, healthcare and legal advertising rules, financial-services rules, state-level telemarketing and texting rules, and all platform policies. Provider does not provide legal advice.
22. Communications Compliance
Where Services enable outbound communications — including SMS, MMS, voice calls, prerecorded messages, ringless voicemail, AI-generated voice calls, chatbots, or email campaigns — Client is solely responsible for compliance with all applicable communications laws and platform rules, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier A2P 10DLC campaign-registration and content rules, state-level telemarketing, texting, and AI-call laws, and any equivalent non-U.S. laws. Client is responsible for obtaining and maintaining express prior written consent where required, honoring opt-outs, curating suppression lists, registering brands and campaigns, and ensuring that content, frequency, and delivery timing comply with applicable law.
23. Force Majeure
Neither party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, fire, flood, earthquake, storm, pandemic, epidemic, terrorism, war, civil unrest, labor dispute, telecommunications failure, power failure, internet failure, cloud-provider outage, government action, platform outage, algorithm change, third-party service interruption, cyberattack not resulting from the affected party’s gross negligence, or similar events.
24. Service-Specific Terms
The following subsections apply to the corresponding Provider service offerings. Where a service-specific subsection states a particular minimum term, pricing method, usage limit, included volume, cancellation rule, or service-specific liability allocation, that provision controls with respect to that Service; provided, however, that Sections 16, 17, 18, 25, 26, and 27 shall control in all cases unless expressly stated otherwise.
24.A. GEO (Generative Engine / AI Search Optimization) and Local SEO
Provider may provide Local SEO and GEO services designed to improve visibility for relevant search terms in selected service areas and within AI-answer environments such as ChatGPT, Gemini, Copilot, Perplexity, and Grok. The GEO service may include promotion of up to seven (7) keywords at a time for local and near-me optimization; Google Business Profile optimization; on-site optimization; near-me signal boosting; analysis and consulting on strategic keyword prioritization; monthly ranking and profile reporting; and ongoing monitoring with reasonable adjustments during the service term.
No specific result is guaranteed. Client must have a Google Business Profile, must provide Provider with access to that Profile, and must provide website access for on-page SEO changes. Unless a plan states otherwise, GEO services have an initial minimum term of three (3) months and continue month-to-month thereafter, with cancellation on thirty (30) days’ written notice. Client acknowledges that GBP edits, website changes, and ranking-signal deployment may be affected by algorithm updates, profile suspensions, reverification requirements, and other factors outside Provider’s control, and Client voluntarily assumes those risks.
24.B. SEO (Search Engine Optimization)
Provider may provide search engine optimization services using ethical white-hat methodologies to optimize selected keywords through on-page and off-page methods. The SEO service may include an initial setup phase, monthly optimization, on-page and off-page implementation, keyword tracking, and monthly reporting. Where backend access is required for implementation, Client shall provide Provider with access to the website backend and relevant systems. Any keyword package, success-fee structure, or pricing table described during purchase or checkout governs the commercial terms. Unless a plan states otherwise, SEO services run for an initial term of twelve (12) months. Provider may assign a dedicated account manager and supporting team.
With respect to deliverables created specifically under the SEO service, Provider assigns to Client all rights, title, and interest in the work product created specifically for Client, excluding Provider’s underlying processes, methodologies, pre-existing materials, third-party materials, and general know-how. Provider’s liability under the SEO service shall not exceed the total amount paid by Client to Provider for the SEO service, subject also to the broader liability limitations in Section 17.
24.C. PPC (Pay-Per-Click Advertising)
Provider may provide PPC campaign setup, management, optimization, reporting, and related consulting, either directly or through a white-label PPC fulfillment partner. PPC pricing may include a one-time setup fee, an ongoing monthly management fee, and separate ad spend paid to the ad platform. Unless otherwise stated, PPC services are subject to a ninety (90)-day minimum commitment following setup and continue month-to-month thereafter, with the required cancellation notice.
Client understands that ad spend, platform review processes, auction dynamics, competition, conversion quality, click quality, cost-per-click, landing-page performance, tracking reliability, and conversion outcomes are all affected by variables outside Provider’s control. Provider does not guarantee return on investment, conversion volume, cost per lead, or any other PPC outcome. Client is solely responsible for the payment of the underlying ad spend, for the suitability of the ad account, for platform policy compliance, and for any suspension or rejection by the ad platform.
24.D. Business Listings and Directory Management
Provider may provide business listings, online knowledge management, publisher-sync, content-distribution, and related listing management services, either directly or through a third-party provider network. The subscription term begins on the effective purchase date and continues for the subscription term identified at checkout. Depending on the package purchased, Provider may provide some or all of the following: listing synchronization across publisher networks; duplicate suppression tools; review monitoring; dashboard-based aggregation of reviews; and similar features.
The business listings service is commonly provided with the collaboration of third-party network providers and publishers, and publisher behavior, display, timing, suppression, approval, synchronization, and field availability are controlled by those third parties. Provider does not guarantee listing accuracy, completeness, approval, publication timing, or persistence across directories.
24.E. AI Chatbot
Provider may provide AI chatbot creation and management services for websites or other supported environments. Depending on the package purchased, the chatbot service may include consultation on bot flow, scripting, integration with supported platforms, training on a defined number of FAQs or knowledge sources, and embedding the bot on the applicable channel. Unless otherwise stated, chatbot services run for an initial twelve (12) month term and renew automatically, with either party able to cancel on thirty (30) days’ prior notice.
CLIENT ACKNOWLEDGES THAT CHATBOT SERVICES INCLUDE AI-GENERATED, RULES-BASED, OR AUTOMATION-GENERATED OUTPUTS THAT CAN BE INACCURATE, INCOMPLETE, OUTDATED, FABRICATED, OR UNINTENDED. CLIENT IS SOLELY RESPONSIBLE FOR ALL CHATBOT SCRIPTS, KNOWLEDGE-BASE CONTENT, RESPONSES, ESCALATION PATHS, AND PUBLIC-FACING DEPLOYMENT APPROVED BY CLIENT, AND FOR ENSURING THAT ALL CONTENT AND USE COMPLY WITH APPLICABLE LAW.
24.F. Website Accessibility (Widget and Implementation)
Provider may provide a website accessibility solution consisting of an accessibility widget and related licensing, implementation, support, maintenance, and accessibility services. The accessibility solution is intended to provide features that may assist users with motor, sight, and hearing disabilities in understanding and navigating a website. Client understands that the effectiveness of the accessibility solution depends in part on the underlying website structure. The accessibility solution is provided on an “as is” basis, and Client releases Provider from liability related to whether the website complies with any accessibility law or standard.
If Client purchased an implementation-inclusive plan, Provider shall use commercially reasonable efforts to make the designated website conform after implementation to generally recognized accessibility standards to the extent applicable to the implemented scope. Provider shall have up to sixty (60) business days to rectify a specific regulatory non-compliance issue after Client provides written notice. Provider is not liable for non-compliance issues resolved within that cure period or for issues arising from matters that are Client’s responsibility.
24.G. LSA (Google Local Service Ads)
Provider may provide Google Local Service Ads services, which may include setup of the LSA account, assistance in seeking approval into the LSA program, management of bids and weekly budget, verification of calls and texts to determine whether leads are qualified, disputing unqualified leads with Google, helping request reviews from customers, monitoring local ranking, and providing analytics.
Approval into the LSA program is determined by Google and may require, depending on the business category, background checks, valid insurance, valid licenses, and other requirements. Provider will work with Google on Client’s behalf, but approval is not guaranteed. Lead quality, volume, timing, screening, rankings, profile visibility, and continued participation in the program are controlled by Google and are not guaranteed by Provider. Unless a plan states otherwise, LSA service runs for an initial twelve (12) month term and renews automatically, with either party able to terminate on thirty (30) days’ notice.
24.H. “Near Me” SEO
Provider may provide Near Me Boost and Local SEO services designed to rank Client highly for relevant near-me and local-intent search terms in selected locations. The Near Me service may include promotion of up to seven (7) keywords at a time, with the ability to rotate to new keywords once satisfactory ranking has been achieved; a near-me signal system to boost the applicable Google Business Profile; on-site optimization; Google Business Profile optimization; analysis and consulting on best keywords to rank by priority; and monthly reporting. Unless a plan states otherwise, the Near Me service is month-to-month and can be canceled on thirty (30) days’ notice. Provider does not guarantee any specific rankings, lead volume, traffic, revenue, or other performance metric for Near Me services.
24.I. AI Voice Agent
Provider may provide a Voice AI service under which Provider creates and maintains an AI voice agent (the “AI Voice Agent”) for Client. The AI Voice Agent may answer inbound phone calls and/or on-website voice conversations and may handle tasks such as inbound-lead follow-up, receptionist coverage, scheduling, routing, FAQ handling, lead qualification, or other disclosed functions. Unless a plan states otherwise, the AI Voice Agent service runs for an initial three (3) month term and renews on a month-to-month basis, with cancellation on thirty (30) days’ notice.
Provider’s liability under the AI Voice Agent service is limited to the creation and deployment of the AI Voice Agent according to Client’s specifications; Provider is not responsible for the AI Voice Agent providing wrong information, especially during the initial optimization period after deployment, or for service interruption due to connection failure, carrier failure, telephony outage, internet failure, or third-party phone number or infrastructure provider issues.
MUCH LIKE A HUMAN PHONE REPRESENTATIVE, AN AI VOICE AGENT CAN MAKE MISTAKES, AND CLIENT WILL NOT HOLD PROVIDER RESPONSIBLE FOR SUCH MISTAKES EXCEPT AS REQUIRED BY LAW OR FOR PROVIDER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. CLIENT IS SOLELY RESPONSIBLE FOR THE SCRIPTS, KNOWLEDGE INPUTS, RESPONSES, AUTOMATIONS, AND OUTPUTS OF THE AI VOICE AGENT, AND FOR THE AGENT’S COMPLIANCE WITH APPLICABLE LAW, INCLUDING CALL-RECORDING, DISCLOSURE, AI-DISCLOSURE, TCPA, AND CARRIER RULES.
24.J. Google Business Profile Management
Provider may provide Google Business Profile (GBP) management services including profile optimization, category and attribute management, ongoing post creation and scheduling, photo management, service and product listings, Q&A management, and ongoing profile monitoring and maintenance. Client must grant Provider owner-level or manager-level access to the applicable GBP listing(s). Client acknowledges that Google controls all aspects of the GBP platform, including listing suspension, reinstatement, ranking in the local Map Pack, review policies, and profile verification. Provider is not affiliated with, endorsed by, or in any way connected to Google LLC.
Any action taken by Google regarding Client’s GBP, including suspension, removal, reverification requirements, or ranking changes, is outside the control of Provider and shall not constitute grounds for any refund, credit, or claim against Provider. Unless a plan states otherwise, GBP management services are month-to-month and can be canceled on thirty (30) days’ written notice.
24.K. Review Management and Reputation Services
Provider may provide review generation, review monitoring, review response, and reputation management services. All review platforms including Google, Yelp, Facebook, and others are operated by independent third parties with their own policies regarding review solicitation, review removal, and account status. Provider’s review management services are designed to comply with the published policies of major review platforms at the time services are rendered. Changes in platform policies may affect the scope or methodology of review management services without notice.
Provider makes no guarantee of the number of reviews that will be generated, the star rating that will be achieved, or the removal of any specific negative review. The decision to post, maintain, or remove any review rests solely with the review platform and the individual reviewer. Provider is not responsible for negative reviews posted about Client’s business by third parties, and shall not be held liable for the content or impact of reviews posted by third parties. Unless a plan states otherwise, review management services are month-to-month and can be canceled on thirty (30) days’ written notice.
24.L. Training Programs and Community Memberships
Provider may offer training programs, courses, community memberships, and educational content including but not limited to the Local Business Blueprint community and associated training modules (collectively, “Training Services”). All Training Services are provided for informational and educational purposes only. Provider makes no guarantee that participation in any Training Service will result in specific business outcomes, revenue increases, ranking improvements, or any other measurable result. Results are directly dependent on the participant’s willingness and ability to implement program content.
Membership in any Provider community or training program is subject to these Terms and any additional membership agreement provided at the time of enrollment. Provider reserves the right to modify, suspend, or discontinue any membership program or community platform at any time with reasonable notice. In the event of discontinuation of a paid membership program, Provider’s sole obligation is to provide a prorated refund of any prepaid membership fees for the unused portion of the current billing period.
Certain Training Services may be offered in a beta or early access capacity. Beta features are provided “as is” and may contain errors, bugs, or incomplete functionality. Provider makes no warranty regarding the performance or availability of beta features and reserves the right to modify or discontinue any beta feature at any time without notice or liability.
25. Dispute Resolution; Arbitration; Class Action Waiver
For purposes of this section, “Dispute” means any dispute, claim, or controversy between Client and Provider regarding any aspect of the parties’ relationship, whether based in contract, statute, regulation, ordinance, tort, fraud, misrepresentation, negligence, or any other legal or equitable theory.
Informal Resolution
Before initiating arbitration, Client must first give Provider an opportunity to resolve the Dispute by sending written notice to support@jigglefish.io, including Client’s name, address, a written description of the claim, and the specific relief sought. If Provider does not resolve the Dispute within forty-five (45) days after receipt, either party may pursue arbitration.
Binding Individual Arbitration
Any Dispute shall be resolved exclusively and finally by binding arbitration on an individual basis before JAMS, rather than in court, administered by JAMS before a single arbitrator under the JAMS Comprehensive Arbitration Rules & Procedures. The seat and location of arbitration shall be the City of St. Louis, Missouri. The arbitration shall proceed only on an individual basis and not as a class, collective, representative, consolidated, or private-attorney-general proceeding.
CLASS ACTION WAIVER; JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY MAY PARTICIPATE AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR OTHERWISE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND TO LITIGATE DISPUTES IN PUBLIC COURT, EXCEPT AS EXPRESSLY ALLOWED IN THIS SECTION.
30-Day Opt-Out
Client may opt out of the individual arbitration requirement and class action waiver by sending written notice to support@jigglefish.io within thirty (30) days after first accepting this Agreement or first using the Services, whichever occurs earlier.
26. Governing Law and Venue
This Agreement and any Dispute shall be governed by and construed in accordance with the Federal Arbitration Act and the laws of the State of Missouri, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Except for Disputes subject to arbitration, any disputes relating to these Terms or the Services will be heard exclusively in the state or federal courts located in the City of St. Louis, Missouri, unless non-waivable law requires otherwise.
27. Miscellaneous
This Agreement, together with any plan page, pricing page, order form, checkout page, incorporated service-specific section, or written addendum, constitutes the entire agreement between Client and Provider with respect to the Services and supersedes prior or contemporaneous oral or written communications, proposals, or discussions on the same subject matter. If any provision is held invalid, illegal, or unenforceable, that provision shall be reformed or severed only to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. No failure or delay by Provider in exercising any right shall operate as a waiver. Provider may assign this Agreement or any of its rights or obligations without consent; Client may not assign without Provider’s prior written consent. The parties are independent contractors, and nothing in this Agreement creates a partnership, joint venture, employment, fiduciary, or agency relationship. Headings are for convenience only and do not affect interpretation, and “including” means “including without limitation.”
In the event of any conflict between a general provision of this Agreement and a service-specific subsection, the service-specific subsection shall control with respect to that Service, except that Sections 16, 17, 18, 25, 26, and 27 shall control in all cases.
28. Contact and Notices
Legal notices required or permitted under this Agreement must be in writing and delivered by email to support@jigglefish.io, through the account portal, or by nationally recognized overnight courier to the address below. Notices are deemed received upon confirmed electronic transmission, portal confirmation, or actual delivery by courier.
JiggleFish Digital Marketing
LCDC LLC d/b/a JiggleFish Digital Marketing
1118 Hampton Ave Suite 107
St. Louis, MO 63139
Legal / Support: support@jigglefish.io
General: connect@jigglefish.io
Phone: (314) 888-2880
Website: https://jigglefish.io
JiggleFish Digital Marketing © 2026. All Rights Reserved.